Thomson Family Adventures COVID-19 Safety Plan
The safety of our guests and staff is always our number one priority and informs all our decisions. And as the demand for world travel returns, we wanted to share some of the protocols we and our partners around the world have been implementing to help fight the transmission of COVID-19 for you, your family and the communities you visit.
Our preferred airlines have also been making sure their own safety procedures are top-of-the-line, including temperature checks, advanced in-flight air filtration systems and touchless screening technology. While no set of precautions can negate the risk completely, we hope the information below will help you decide what is best for you when you are planning to travel. Please read on to learn about the extra precautions you should expect on your adventure. Click here to take our Thomson Pledge.
The hotels we work with have implemented COVID-19 specific cleaning procedures and increased the frequency of all cleaning routines. Many hotels have also revised their check-in process to reduce the amount of time you spend in contact with others.
Enhanced Safety Measures
Masks, social distancing and frequent handwashing will go a long way in ensuring your trip is a safe and healthy experience. Your guides and servicers will also be sanitizing every pole, paddle and piece of equipment you use along the way. They will help you stay in your own travel “bubble,” keeping you distanced as much as possible from other travelers. In any case, we strongly encourage you to bring your own mask and hand sanitizer.
In lieu of buffets, restaurants and hotels will offer plated meals. Staff will be masked, and tables will be spaced farther apart when possible. Expect to dine outdoors more often. Your trip manager and guides will be happy to answer questions regarding your upcoming dining experiences before and during your trip.
Your Travel Group
On top of intensive, frequent cleaning, your private vehicles will feature additional space between passengers. We monitor every trip individually and may adjust the number of vehicles if need be. The goal is to keep your travel “bubble” as separate from other bubbles as possible.
As always, Thomson travelers can expect to travel in small groups. Depending on the size of your trip, you may join another family in a bubble – eating meals, riding in vans and partaking in activities together. Or, you may choose to take a private trip with only you, your family and your own personal guide. Call us at 800-262-6255 for more details on how to plan a private trip.
Your guide will be well-versed in what’s going on in your travel destination. They are prepared to offer support and emergency assistance when needed. They will also be knowledgeable regarding their government’s travel protocols, and will be proactive about anticipating your needs and foreseeing potential adjustments during your trip. Don’t hesitate to ask them about what’s coming up!
We’re keeping up to date on the latest updates from the CDC, the WHO, the State Department and our partners on the ground. We encourage you to stay informed so you are up to date with the latest health and safety recommendations.
Keep In Touch With Us!
Our team of professional trip consultants have remained up to date on CDC, WHO and State Department advisories and recommendations. We’ll be touching base with you occasionally before your trip to ensure your paperwork is in order, but also to ensure you are ready and feeling comfortable with your trip.
If you’d like to talk, we are currently available Tuesday – Thursday, 9 a.m. – 4 p.m. EST. Contact us!
Many countries require a negative test result on a COVID-19 test prior to entering. In some cases, you may be screened upon arrival to your destination. The safest way to ensure you can go on your adventure is to practice safety measures and stay socially distanced in the two weeks leading up to your departure. If you feel unwell, or have a high temperature, we ask that you please stay home. As hard as it may be when you have your trip ahead, the risk just is not worth it.
Book Now, Pay Later
We know many of you are still dreaming of traveling with your kids, grandkids, grandparents, aunts, uncle, cousins – everyone! We’re excited to help you plan, and we want to make the process easier than ever.
Now through December 1, you can book any scheduled trip in 2021 with no deposit due until January 15, 2021.*
As with any travel, the anticipation and preparation are part of the fun; we want you to enjoy it without the stress that comes with the unknown. Browse all of our trips in 2021 here.
With so many guests postponing travel from this year to next, we’re already seeing space in Summer 2021 start to sell out. Contact us soon to reserve your spot.
*This policy is valid for new bookings on scheduled trips only. Trip extensions are ineligible for this promotion. To confirm trip participation, guests agree to pay a 20% nonrefundable deposit on or before January 15, 2021. Once deposit is received, standard Thomson Family Adventures Conditions apply. Offer ends December 1, 2020, at 11:59 p.m. EST. Additional exclusions may apply. Please contact us for more details and complete terms and conditions.
If you booked your flights on your own, please contact the airline directly to change or cancel them in accordance with your travel plans. If you booked your flights through our partner, Exito, please reach out to your Exito flight representative, who will work with the airlines to change or cancel your flights. Please note that every airline has its own cancellation and refund policies, so we cannot guarantee you will be refunded.
Flexible Transfer Policies
Many of our summer guests have already chosen to move their trip to the same or similar dates next year for peace of mind. Should you decide you are not comfortable traveling now, we are allowing unprecedented flexibility. You have until 35 days before departure to transfer, penalty-free, to a future date.* This applies to trips departing before November 30, 2020.
- If we cancel your trip, we will offer a 105% travel credit toward a future trip.**
*Please note that guests are responsible to pay any price differences that are incurred with their future trip. This policy applies to select destinations only. Contact us at 800-262-6255 for complete details.
**This offer applies only if your trip is already paid in full.
Airlines are preparing to implement thorough safety procedures as they prepare for the return of international travel. We’ve included information below from airlines and other resources that our guests regularly use to travel internationally. These resources are in regard to airport procedures, in-flight air filtration systems and worldwide travel restrictions.