The safety of our guests and staff is always our number one priority and informs all our decisions. In today’s landscape, we understand that travelers are more careful when managing their travel plans. We are here to support you every step of the way.

 

FREQUENTLY ASKED QUESTIONS

 

What are your refund policies if I choose to cancel?

Should you decide you are not comfortable traveling now, we are allowing unprecedented flexibility. You have until 35 days before departure to transfer, penalty-free, to a future date. This applies for trips departing before October 1, 2020. Your trip manager will contact you to reschedule a departure in the future.

Please note that guests are responsible to pay any price differences that are incurred with their future trip.

*Please note this policy applies to select destinations only. Contact us at 800-262-6255 for complete details.

What happens if my trip is cancelled?

In the unlikely event your trip is cancelled, your trip manager would immediately contact you to rebook for future travel.

What if I’m interested in booking a trip now?

Reserve space and commit to your dream vacation by May 1, 2020. You will be free to cancel at least 35 days prior to departure and receive a 100% credit for future travel.

*Please note that this applies only to trips departing by 12/31/2020.

If I cancel my trip, will my flights be refunded?

If you booked your flights on your own please contact the airline directly. If you booked your flights through Exito contact your trip manager.

If you have additional questions, please contact our dedicated staff.  For the wellness of our staff and the rapid change in events we are currently working remotely and practicing social distancing. We greatly appreciate your patience as we navigate this difficult situation. Please stay healthy and safe know that we are working hard to assist all of our guests.


Peace of Mind: Thomson’s Trip Protection Promise

Thomson Family Adventures is dedicated to the peace of mind of our guests and staff. It’s our number one priority and informs all of our decisions.

In today’s landscape, we understand travelers may be more careful when making travel plans. That’s why we’re offering unprecedented flexibility on our most popular destinations with our Trip Protection Promise.

Our Trip Protection Promise

Reserve space and commit to your dream vacation by May 1, 2020. You will be free to cancel at least 30 days prior to departure and receive a 100% credit for future travel.

This promise is extended to trips to the following destinations:

Azores, Baja California, Belize & Guatemala, Canada, Costa Rica, Croatia, Egypt, Greece, Iceland, Ireland, Israel, Italy, Japan, Morocco, Panama, Peru, Scotland, Tanzania, Thailand, Vietnam

Let’s keep communicating. Let’s stay informed. And let’s keep exploring the world in safety.

Terms and Conditions

This policy is valid for new bookings on scheduled departures that depart before December 31, 2020. This offer ends May 1, 2020, at 11:59 p.m. EST. If you are currently booked, please call us at 800-262-6255. This offer does not apply to Alaska, Colombia, Ecuador, Galapagos cruises, South Africa, Switzerland or custom departures (Argentina, Australia, Antarctica). Additional exclusions may apply.

Contact us with any questions

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